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Rename

Envelope-to: admin@blockfirstcapital.com
Delivery-date: Wed, 03 Dec 2025 11:15:37 +0000
Reply-To: hk.cs.info@aia.com
Feedback-ID: 4851620:4642584A7246465943:3-1:apsis
From: "AIA Corporate Solutions Client Service " <hk.cs.info@aia.com>
To: admin@blockfirstcapital.com
Message-ID: <073DFD3EAD41411E96E5C7578EDFF896@aia.com>
Date: Wed, 03 Dec 2025 12:14:54 +0100
Subject: AIAHK Expands Support for Customers Impacted by the Tai Po Fire with an Additional HKD20M to Ease Financial Pressures and Maintain Protection
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<body><table aria-hidden=3D"true" border=3D"0" cellpadding=3D"0" cellsp=
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 Dear Customer,
 
 
 Following last week=E2=80=99s HKD20 million donation for emerge=
ncy relief and community recovery efforts, AIA Hong Kong is now allocat=
ing an additional HKD20 million to further demonstrate solidarity and p=
rovide dedicated support to customers and their families during this ch=
allenging time=2E
 
 
 With a total of HKD40 million in financial resources and a seri=
es of special initiatives, we are committed to providing meaningful sup=
port to our customers, their families, and the community during this cr=
itical time, alleviating immediate financial pressures and maintaining =
ongoing protection=2E
 
 
 At the same time, we remain dedicated to supporting emotional w=
ellbeing and safeguarding against fraud, ensuring that all impacted ind=
ividuals receive comprehensive and secure assistance=2E
 
 
 All claim applications related to this incident have been proce=
ssed=2E Our top priority is to stand alongside those affected by provid=
ing compassionate assistance, attentive care, flexible arrangements, an=
d timely service throughout this difficult time=2E
 
 
 AIA Hong Kong Special Customer Support
 
 
 We provide special support to all eligible AIA Hong Kong custom=
ers# affected by the incident, including:
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 Individual life insurance policyholders and insured persons
 </li>
 <li>
 General insurance policyholders and insured persons
 </li>
 <li>
 Group insurance insured members
 </li>
 <li>
 Pension scheme members
 </li>
 </ul>

Compassionate Financial Support^ for Impacted Customers 
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 HKD 100,000 for each deceased individual
 </li>
 <li>
 HKD 1,000 per day, up to 30 days for each hospitaliz=
ed injured individual
 </li>
 </ul>
 
 
 Worry-free Continued Protection and Financial Relief 
 
 
 AIA will provide six months of worry-free coverage and zero-=
interest policy loan to individual policyholders:
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 AIA will subsidise three months of premiums
 </li>
 <li>
 Extension of grace period*
 </li>
 <li>
 Zero-interest policy loan of 12 months
 </li>
 </ul>
 
 
 Special Arrangements for Home Insurance
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 Refund of remaining home insurance premium
 </li>
 </ul>

Expedited and Streamlined Claims Support
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 Fast-Track Claims: Aim to finalize within 24 hours a=
fter verification
 </li>
 <li>
 Simplified Documentation: Death certificate waived i=
f identity is verified via credible sources
 </li>
 </ul>
 
 
 24/7 Real-time Personal Support 
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 24/7 Emergency Hotline, staffed by experienced customer =
service professionals: 2232 8860 
 </li>
 <li>
 Proactive outreach: We promptly identified potential=
 impacted individual life customers, and our financial planners have pr=
oactively contacted them to provide the necessary support
 </li>
 </ul>
 
 
 Mental Health and Wellbeing Support
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 We have extended our Employee Assistance Programme to offer=
 counselling and wellbeing services to customers
 </li>
 </ul>
 
 
 
 Blue Cross Special Customer Support
 
 
 Compassionate Financial Support^ for group medical, indi=
vidual medical, home, and domestic helper policies held by impacted cus=
tomers
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 HKD 100,000 for each deceased individual
 </li>
 <li>
 HKD 1,000 per day, up to 30 days per each hospitaliz=
ed injured
 </li>
 </ul>
 
 
 Worry-free Continued Protection and Financial Relief 
 
 
 Blue Cross will provide six months of worry-free coverage</b=
> to individual medical and domestic helper policyholders:
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 Blue Cross will subsidise 3 months of premiums=20
 </li>
 <li>
 Extension of grace period*
 </li>
 </ul>
 
 
 Special arrangements for Home Insurance
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 Refund of remaining home insurance premium
 </li>
 <li>
 Proactive and immediate payment of HKD4,000 emergency expen=
ditures policy benefit to all customers we were able to contact
 </li>
 </ul>
 
 
 Expedited and Streamlined Claims Support with Blue Cross=
=E2=80=99 dedicated email (SpecialEnquiry@bluecross=2Ecom=2Ehk) for sub=
mitting straightforward claim documents and ensuring flexible handling =
of related applications=2E Our support covers all business lines, inclu=
ding medical, home, domestic helper, pet, and travel insurance=2E
 
 
 24/7 Real-time Personal Support 
 
 
 <ul style=3D'font-size: 11=2E0pt; font-family: Arial'>
 <li>
 24/7 Emergency Hotline, staffed by experienced customer =
service professionals: 2839 6333
 </li>
 <li>
 Proactive outreach: We promptly identified potential=
 impacted customers and proactively contacted them to provide the neces=
sary support
 </li>
 </ul>
 
 
 Standing Strong with Our Customers and Community
 
 
 AIA Hong Kong and Blue Cross will continue to monitor the situa=
tion closely and proactively share updates on our support through vario=
us channels, including our official websites, FAQs, mobile apps, and so=
cial media platforms=2E
 
 
 We support the community and are committed to helping those aff=
ected receive the care they need=2E Our sincere thanks go to the firefi=
ghters, healthcare professionals, first responders, and everyone involv=
ed in the rescue efforts for their courage and dedication=2E
 
 
 AIA Corporate Solutions

Remarks:=
 
 # Cu=
stomers include the customers of AIA Company Limited and AIA Everest Li=
fe Company Limited 
 ^ Co=
mpassionate financial support is subject to the discretion of AIA Hong =
Kong=2E The final arrangements will be confirmed by the relevant policy=
 issuer=2E 
 * Mo=
nthly and quarterly payment: 3 months; semi-annual and annual payments:=
 6 months

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